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Terms & Conditions

We strive to exceed your expectations with unbeatable prices and unmatched service.We want you to feel good about your purchase. Please contact us with any questions or concerns. Our qualified watch experts will be happy to help.

International Orders

All orders from outside the United States or Canada must be paid by Wire Transfer unless another method of payment is authorized by our staff. If you wish to order an item from outside the United States or Canada, please send us an email. We do not accept credit cards that are issued by banks outside the United States or Canada for mail, phone, or internet purchases, and we will not ship credit card orders outside the United States or Canada.

Filed Off Serial Numbers

Many prominent watch discounters polish the serial numbers off the watches they sell and do not provide a dealer stamped warranty certificate. Often, you must read deep into their fine print, or directly ask them, to determine if they are selling watches with filed off serial numbers. This practice is generally done to conceal the identity of the dealers from whom they obtain their watches or to hide something more serious. Watches that have had their serial numbers removed usually have a lower resale value and may be difficult or impossible to insure. In addition, most watch manufacturers will NEVER service or repair a watch that has had its serial numbers removed, even if you are willing to pay for the work outside of warranty.

Foreign Companies Warning

Many companies try to look like they are U.S. companies by placing USPS logos or American flags on their web sites when they are, in fact; located overseas. Below are some of the problems U.S. consumers may face when purchasing products from outside the U.S.:

U.S. Customs, Duties, & Importation Restrictions

All products shipped into the United States from a foreign country must pass through U.S. Customs, and you, as the recipient, are considered the importer, and are responsible for the shipment and the payment all applicable duties/taxes. Watch duties may be as much as 10% of the value of the watch. This "regulatory clearance" process usually causes packages to be delayed, even when shipped by overnight or express services. In addition, some watch brands may only be imported by certain companies and will be seized by the government if mailed from outside the U.S. to an individual.

Additional Fees, Surcharges, & Currency Conversion

Some overseas companies charge a credit card processing fee of up to 5% of the purchase price. In addition, your credit card may be charged in a foreign currency rather than U.S. dollars. Many credit card companies now charge currency conversion fees for these foreign transactions.

Fraud & Lack of Consumer Protection

Because foreign companies are not bound by U.S. laws, you are placing yourself at a greater risk for fraud when purchasing products or providing personal credit card information to companies outside the U.S. In addition, if you are the victim of fraud, you may have no legal recourse to recoup your loss.

Returns and Exchanges

All requests for returns/exchanges must be sent in writing via email and must be within 15 days of the original date of purchase. All returns, and order cancellations will be subject to a 9% restocking fee. No Exceptions. Shipping charges are not refundable. Exchanges receive 100% credit towards a future purchase unless the product is a special order item. Returns and exchanges are not permitted, and will be refused, if the item has been used, worn, or altered from its original condition in any way (including sizing or the removal of links). Special order items are not returnable and deposits for special orders are not refundable. Charges and payments for watch repairs or servicing are for the work performed and are not refundable. We reserve the right to refuse any order.

Shipping/Insurance

All products are shipped via UPS Next Day Air and are fully insured. We will not ship to any PO Box address. Customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery.

Pre-owned Inventory

You don't have to spend a fortune to take advantage of everything a classy Rolex watch has to offer. Time4Luxury offers a large selection of used Rolex watches that can provide a more affordable timepiece alternative. Used Rolex watches are available in a variety of styles for both men and women. We stand behind all the used Rolex watches we sell, so you won't have to worry about your watch's authenticity or reliability. To inquire about the possibility of a pre-owned Rolex watch please email us.